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Customer Success Manager
SysKit d.o.o.
O poziciji
SysKit is a remote-first software development company focused on creating high-quality enterprise software for monitoring and administration. In a world of collaborations, our products help organizations worldwide to gain control over Office 365. One of them is Microsoft Teams, one of the fastest-growing apps of the pandemic with 145 million users today. Think you've learned all about security & governance? With us, there's always more. We play big, and our solutions are recognized by more than 3,000 customers all around the world! Some of our awesome clients are Lego, Coca-Cola, Boeing, IBM, Cisco, Intel, Bayer, and other famous brands. We are looking for a highly proactive and motivated Customer Success Manager interested in working in the B2B software environment on a global market. Our offices are based in Croatia, but more than 99% of our revenue comes from abroad and, consequently, all activities are targeted to foreign markets. Apply for this position if you are goal-oriented, passionate about IT, and love working closely with customers to ensure adoption, retention, satisfaction, and growth. KEY RESPONSIBILITIES: (1) Build Strong Customer Relationships: - Leverage your excellent knowledge of our products and services in order to address your customer’s needs - Maintain strong customer engagement in order to have an in-depth understanding of their pain points, priorities, and goals - Help drive customer references, testimonials, and case studies (2) Drive Product Adoption and Feedback: - Work closely with customers to understand their KPIs and measures of success, and continuously identify areas for improvement - Provide necessary help documentation and other training materials, conduct on-demand training sessions for qualifying customers - Routinely share customer feedback through the appropriate channels for continuous product improvement and feature development - Collaborate with your peers to identify opportunities to improve customer experience and our process (3) Increase Renewals, Minimize Churn: - Identify and track leading indicators of churn, renewal/expansion, and satisfaction for each customer - Detect early signals of at-risk accounts and renewals and ensure appropriate outreach is in place to prevent churn - Proactively identify upsell and cross-sell opportunities
Minimalne kvalifikacije
- A minimum of 3 years in a B2B customer-facing role (Customer Success, Customer Service, Account Management, Sales, etc.) - A self-starter who has great communication skills and can work independently, but thrives in a team atmosphere - Positive attitude and eagerness to learn and improve your skillset - Fluent English is a must, other languages are a plus - Exceptional communication skills and a customer-centric approach - Patience and listening skills with the ability to quickly identify clients’ pain points - Great organizational skills and takes a high degree of ownership over work - Experience with SharePoint & Office365 is a plus
Bonus kvalifikacije
- Exceptional analytical skills - KPI oriented - Proactive and continuously trying to find a better way to do something, create and use opportunities - Self-driven and independent - Strong communication skills
Zašto je super raditi na ovoj poziciji
- Flexible working hours - Remote work, from any location you want or modern office with top-quality equipment if that's what you prefer - Competitive salary based on your experience, effort, and results - Opportunity for career growth and development in an international environment - Professional training and coaching (In-house and external workshops, seminars & conferences) - High level of autonomy in daily work - Health benefits (Multisport, General Medical Examination, stress-free environment)
