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Where Your IT Career Begins and Grows – Solution and Service Management

Finding Your Path in the IT World

Finding your path in the IT world isn’t always easy. With countless job ads, shifting industry demands, and unclear expectations, the search alone can feel overwhelming.

That’s why at Span, we’ve made things simple. Whether you’re just starting out or looking to grow within a company, we’re here to offer clear direction—and real opportunities for advancement.

If you’re passionate about technology, eager to learn, and have a basic understanding of IT infrastructure (think Windows environments, Active Directory, DNS, DHCP), you might find your place in our Solution and Service Management business unit, where technology meets reliability. Together, we keep our clients’ environments secure, connected, and efficient—24/7. Whether it’s offering fast, effective support through Service Desk, maintaining cloud environments, ensuring secure and efficient management of devices across different locations or supporting seamless network operations - each team plays a key role in providing reliable service to our clients.

Where Your IT Journey Begins: The Service Desk Operator Role

As the first point of contact for our customers, you’ll play a vital role in maintaining seamless IT operations. Our Service Desk team is the backbone of our IT support operations, addressing a variety of issues with a combination of technical expertise, problem-solving skills, and great communication. Here’s a closer look at what you’ll do:

Monitoring IT Infrastructure

• Use tools like SCOM and other monitoring systems to ensure the smooth functioning of customer environments.
• Stay proactive by identifying potential issues before they escalate into major problems.

Ticket Management

• Leverage our in-house ticketing system, seamlessly integrated with customer systems, to manage incidents and service requests.
• Perform initial troubleshooting, relying on a robust knowledge base and predefined access rights.
• Resolve tickets independently where possible or escalate complex issues to our advanced support teams.

Common Areas of Support

• Work extensively with M365 technologies, often troubleshooting email-related issues.
• Address Identity Management challenges, ensuring secure and efficient user access.

Shifts and Flexibility

• Operate in a 24/7 schedule with a 6+2 shift rotation, offering flexibility and the perk of avoiding rush-hour commutes.

Moving Forward: Your Path to Grow

At Span, your journey begins with clear responsibilities and structured support, including comprehensive training and mentorship. Every new team member is paired with a dedicated mentor, ensuring you get up to speed quickly and feel supported in your role.

From Service Desk Operator, you can progress into roles like:

• System Administrator, where you’ll tackle escalations, maintain IT systems, and ensure everything runs smoothly for our customers. This role brings more responsibility and exposure to complex technical challenges while still working closely with a supportive, collaborative team.
• System Engineer, focused on optimizing and improving existing IT systems while providing ongoing support to keep everything running seamlessly. Balancing day-to-day operations with project work, you’ll collaborate closely with customers and teammates, growing your skills and impact along the way.
• Senior System Engineer, the go-to expert for solving advanced issues, mentoring teammates, and leading critical projects.

These are just a few of the positions available within our SSM business unit, offering a variety of paths to match your skills and career goals.

Ready to Start?

If you’re ready to make an impact in IT, Span is ready for you. With opportunities to grow, a collaborative environment, and real-world challenges, this could be your first step into a rewarding career.

Send us your application, and we’ll take a closer look at your experience and skills. Whether it’s the Service Desk Operator role or another position in our team, we’ll work with you to find the perfect starting point for your journey with us.