O poziciji

Who we are

Hi there, we are bonsai.tech, a young crew of witty and skilled people who aren’t afraid to embrace clients’ game-changing mindsets and hand over new AI-based solutions. 😃

BonsAI d.o.o. was founded in 2017 as part of the Span group. Our mission is to let AI learn from people, augmenting their abilities in everyday work. We believe in creating a world without boring jobs, and you?

As a Support Engineer, you will work in a small and agile team supporting our delivery teams, trying to reactively and proactively help our customers.

Responsibilities

Providing first and second level support to enterprise clients (Business Process Automation solutions at the start, then scaling to custom development & chatbots as well as advanced data analytics and AI solution related incidents): incident follow-up, diagnostic and problem resolution

Performing troubleshooting to diagnose and resolve problems

Building a common-issue knowledgebase

Setting up and maintaining internal processes related to support

Managing all support processes

Solving as many issues as possible at L1/L2 stage

Helping with project activities

Technical Skills and Experience Required

Minimum 1 year of experience

Effective interpersonal and communicational skills

A “customer first” approach

Excellent problem solving and critical thinking skills

Ability to handle more requests at once

Technical skills (troubleshooting, debugging)

Fluent in both written and spoken English and Croatian

Ability to visit our offices (partial on-site work)

Nice-to-haves

Coding or QA experience

Experience with internet security and data privacy principles

Experience/knowledge of ITSM, networking or System administration

Familiarity with the Microsoft Business Applications platform or other low-code platforms

BA in Computer Engineering or related field

What’s in it for you?

Flexible working hours

An opportunity to work on innovative AI projects with friendly and dedicated individuals

A chance to experiment with new technologies

Educational budget

Healthy work-life balance

A culture that recognizes and rewards quality work and continuous improvement

Company events and celebrations, as well as team buildings

Generous vacation and paid leave policy

Co-financed Multisport membership

and more!

By working on versatile projects and with the help of your team, you will upgrade both your skillset and knowledge in no time. And if you prefer an occasional WFH situation, it’s not a problem! However, we’ll probably miss having you here.

You can find out more about our benefits on our careers page, where you can also meet our BPA team, learn about the technology we use, and see how your day would look like.

When you’re ready, click the Apply button below. We are looking forward to meeting you! 😊